Action on Elder Abuse (AEA) are looking for home-based volunteers to take calls on their Helpline, providing confidential advice and support to callers and helping them explore their options. This may also mean taking action to support them, if necessary.
The role will involve:
- answering Helpline calls (and possibly e-mail enquiries, although this is not compulsory)
- making referrals to other agencies
- reporting concerns about callers (if necessary)
- taking part in ongoing training and support (including meeting with other volunteers)
- keeping records of calls
Volunteers will be provided with extensive training, support, and ongoing support from (AEA) staff and other volunteers.
For further information regarding this opportunity, please contact the Volunteer Team by phone: 01324 692000, or email: firstname.lastname@example.org