Public Services Delivery (PSD) Scotland is currently developing the Shared Access feature of MyCare.scot, which will allow people to give a trusted person access to help them manage their health and care digitally. As part of this, they are conducting research into how the feature can best meet people’s current needs.
MyCare.scot is a digital platform which allows people in Scotland to view their health and care information in one place online, aiming to give people personalised access to their information. The Shared Access feature may include supporting help with:
- managing appointments and prescriptions
- understanding health information and communications
- accessing health and care records
- managing digital services on their behalf
To ensure Shared Access meets the needs of users, PSD Scotland is interested in finding out how people manage their health and care when they have someone else who helps them, such as a family member, friend, unpaid carer, support worker, or advocate. They are particularly keen to hear from people who may have different experiences of accessing and managing health and care, including:
- people whose first or preferred language is not English
- people with lived experience of mental health services or support
- people with lived experience of dementia care
- people with lived experience of support for drug or alcohol use
- people with learning disabilities and people who support them
- people aged 65 years old and over, and people who support them
Information gathered during this research will be used to inform the design of the Shared Access feature on MyCare.scot only.
To get involved, or for further information, please contact Thu Thuy Phan, Senior User Researcher at PSD Scotland, by email: ThuThuy.Phan@nhs.scot
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