seAp (Support, Empower, Advocate, Promote) Advocacy has launched a new free digital service to help people with the process of applying for disability related benefits.
C-App gives users all the basic information they need to know about Personal Independence Payment (PIP) and Employment and Support Allowance (ESA),
seAp, one of the leading advocacy providers in the UK, has seen an increasing numbers of clients seeking help with benefit assessments. Clients going through the assessment have often been very distressed, and unable to focus on other aspects of their life.
The new site gives users all the basic information they need to know about Personal Independence Payment (PIP) and Employment and Support Allowance (ESA), and walks them through the relevant processes, including the kind of questions asked in face to face assessments.
Users can also identify and save a list of the key issues that they wish to discuss at the face to face assessment. For people in a stressful situation, many who have mental health problems or neurological conditions, this memory prompt can be the difference to making sure that the result they get is fair. People can print off their answers to the assessment questions and take this with them to an appointment.
C-App should be considered a service which complements specialist support, not a substitute.
The site isn’t a substitute for specialist support, but can be a complement and a gateway to it.
The site’s development involved an intensive process of user engagement, with prototypes being tested by seAp clients who have been through the assessment process. All the content on the site has been developed and approved by highly experienced welfare rights officers.
The site is mobile responsive, and was produced by Norwich-based developers Neontribe, and with funding from the Legal Education Foundation and Comic Relief’s ‘Tech for Good’ Fund.
For further information, please visit the C-App website.