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X-ORIGINAL-URL:https://www.cvsfalkirk.org.uk
X-WR-CALDESC:Events for CVS Falkirk
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DTSTART:20250330T010000
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DTSTART;TZID=Europe/London:20250923T103000
DTEND;TZID=Europe/London:20250923T120000
DTSTAMP:20260430T140330
CREATED:20250818T104250Z
LAST-MODIFIED:20250818T104250Z
UID:36412-1758623400-1758628800@www.cvsfalkirk.org.uk
SUMMARY:Webinar: How to Handle Volunteer Concerns and Complaints
DESCRIPTION:The National Council for Voluntary Organisations (NCVO\, the English equivalent of SCVO) is delivering a free webinar on Tuesday 23 September 2025\, 10:30am – 12pm\, via Zoom\, exploring how to create a safe environment where volunteers feel confident to raise concerns\, and how organisations can respond appropriately when they do. \n“How to Handle Volunteer Concerns and Complaints” is aimed at volunteer managers\, and anyone responsible for volunteer engagement and safeguarding\, including heads of volunteering\, volunteer coordinators\, trustees\, or anyone interested in the management or supervision of volunteers. \n“Managing concerns and complaints from volunteers is essential for maintaining trust\, safeguarding wellbeing and strengthening your volunteer involvement. Sharing practical advice on setting up proportionate procedures and ensuring your processes align with your organisation’s values. You’ll also hear examples of how organisations have successfully handled volunteer complaints to improve practice and culture.” \nLearning Outcomes\nBy the end of this webinar\, attendees should: \n\nknow how to create a safe\, supportive environment where volunteers feel confident to raise concerns.\nunderstand the importance of having clear processes for handling volunteer concerns and complaints.\nbe better equipped to respond to concerns and complaints in a way that protects relationships\, minimises risk and supports organisational learning.\ngain insight from real-life scenarios into how to navigate sensitive volunteer-related issues\n\nInformation and Timings\nThe webinar will be facilitated by NCVO’s senior practical support officer\, Frankie Hockham\, alongside other presenters\, including: \n\nVictoria Dickinson\, NCVO Associate\nCatherine Haines\, Resolutions Manager at The Ramblers\nSteve Naylor\, CEO of Bucks Vision\n\nThis event will take place on Zoom. Captions will be available\, and joining instructions (including the Zoom link) will be shared one week in advance. Please note: this event will be recorded and will be uploaded to the NCVO YouTube channel shortly afterwards. \nEvent timings: \n\n10:30am: Welcome and introductions\n10:40am: Presentations\n11:30am: Q&A\n11:50am: Signposting and close\n\nAccessibility\nNCVO is committed to running accessible training and events and wants attendees to feel welcome\, included\, and able to fully engage in sessions.  Please share any access needs you have when prompted on the booking form. \nBooking and Further Information\nTo book a place on this webinar\, please visit the NCVO event page (linked for your convenience). Alternatively\, for further information\, contact the NCVO team by email: ncvoevents@ncvo.org.uk
URL:https://www.cvsfalkirk.org.uk/event/webinar-how-to-handle-volunteer-concerns-and-complaints/
LOCATION:Online (Zoom)
ORGANIZER;CN="National%20Council%20for%20Voluntary%20Organisations%20%28NCVO%29":MAILTO:ncvo@ncvo.org.uk
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DTSTART;TZID=Europe/London:20250923T130000
DTEND;TZID=Europe/London:20250923T150000
DTSTAMP:20260430T140330
CREATED:20250915T150339Z
LAST-MODIFIED:20250915T150339Z
UID:36792-1758632400-1758639600@www.cvsfalkirk.org.uk
SUMMARY:Make Your Mark Advertising Opportunities Workshop
DESCRIPTION:Make Your Mark\, a campaign to increase the number and diversity of heritage volunteers\, administers a free volunteer advertising portal for heritage organisations seeking volunteers in Scotland. The team have organised an online workshop on the portal\, taking place on Tuesday 23 September 2025\, 1pm – 3pm\, via Zoom. \nThe workshop is designed as an opportunity to find out how to use and make the most of the Make Your Mark system\, and to learn more about effective\, inclusive and accessible volunteer advertising.  The workshop will also cover inclusive role descriptions\, advertising top tips\, and interactive volunteer case studies. \nAgenda: \n\nIntroduction to Make Your Mark\nHow to use the Make Your Mark portal\nExercise & Discussion: how can you make your role description inclusive?\nExercise & Discussion: example volunteers\nQuestion & Answer\nVolunteer Advertising Top Tips\n\nTo book your free place\, or for further information\, please visit the Eventbrite website. Please note\, booking is essential in order to receive the Zoom event details. \nAlternatively\, for further information\, contact the Make Your Mark team by email: network@makeyourmark.scot
URL:https://www.cvsfalkirk.org.uk/event/make-your-mark-advertising-opportunities-workshop/
LOCATION:Online (Zoom)
ORGANIZER;CN="Make%20Your%20Mark":MAILTO:hello@makeyourmark.scot
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